Frequently Asked Questions
Here are some common questions about our products.
How do I contact BAT TRAC®?
Email: customerservice@battrac.com
Phone: 1 (855) GET-HITS
Mon – Fri 7:00am PST – 5:00pm PST
How long does it take to get my order?
We ship your order
with USPS, UPS or FedEx:
-Ground shippingusually takes 5–8 business days (Mon-Sat)
-Express deliveryusually takes 3–5 business days (Mon-Sat)
Please note that shipping times might vary depending on higher than expected volume or current global events.
Once your order is ready to be picked up by the carrier, we will send you all the relevant tracking information to your indicated email address.
Does the BAT TRAC® need to be attached to a helmet?
Yes
Does it fit on any helmet?
Yes.
If you have a helmet you are unsure about, send an inquiry to customerservice@battrac.com
with a picture, size and make of your helmet, and we will confirm if it fits.
Does the BAT TRAC® come in different sizes?
It comes in one size fits all.
Is there a different product for baseball and softball?
The
BAT TRAC® is the same product for both sports.
How long until I see results from using the BAT TRAC®?
This will depend on your current level of experience and what you are trying to accomplish. We have received reports of players seeing immediate results, but results may vary.
Learning new motor patterns (ingraining new muscle memory), is not an easy task. We encourage you to use the BAT TRAC with ALL of your hitting workouts and drills. Especially live pitching.
The more you use the BAT TRAC, the better your swing will become. You can find our training videos on Youtube @BATRAC
The BAT TRAC® feels restrictive to me. Is that normal?
To quote a former MLB player when asked this question, he replied, “It feels restrictive because you are swinging the wrong way.”
The BAT TRAC is designed to allow hitters some degrees of freedom, but ultimately the more movement you create when hitting, the more movement you need to manage, which can lead to many problems for youth hitters.
Learn to swing within the confines of the BAT TRAC, and you will see more power, quickness, and accuracy than ever before!
Do I need a hitting instructor or coach to use the BAT TRAC®?
No, you can just swing with the BAT TRAC and you will eliminate many flaws and become a better hitter. Follow our training videos on YouTube @ BATTRAC
Can you hit real balls? Can you hit live pitching?
Yes
How do I change/cancel my order?
To change or cancel your order, please contact customer service M-F 7:00am-5:00pm PST at 1 (855) GET-HITS, or email us at
customerservice@battrac.com
How do I track my order?
Once your order ships, you will receive an email with your order's tracking information.
I entered the wrong shipping address. What can I do?
As long as your order has not yet been shipped, we can easily change the shipping address for you. Just send us a message with your order number and the correct address to
customerservice@battrac.com